Shipping Policy
At Illumia Electricals, we strive to ensure timely and efficient delivery of electrical products and equipment to our customers. This Shipping & Delivery Policy explains our shipping process, delivery timelines, and related terms.
Order Processing
- All orders are processed after payment confirmation.
- Orders are typically processed within 1–3 business days.
- Processing times may vary depending on product availability, order volume, and project requirements.
Delivery Timeline
Estimated delivery times may vary based on location and product availability:
- Noida, Delhi NCR: 1–3 Business Days
- Other Cities in India: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Please note that delivery timelines are estimates and may be affected by unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be communicated at the time of order confirmation.
- Free delivery may be offered on selected products, services, or promotional campaigns.
Delivery Areas
We currently provide delivery services across various locations in India, subject to courier and logistics availability.
For bulk orders, commercial projects, or special delivery requirements, customers are encouraged to contact our team directly.
Order Tracking
Once your order has been dispatched, tracking details may be shared via phone, email, or other available communication channels, where applicable.
Delayed Deliveries
While we make every effort to deliver orders on time, delays may occur due to:
- Weather conditions
- Transportation disruptions
- Public holidays
- Natural disasters
- Courier partner delays
- Product availability issues
Illumia Electricals shall not be held liable for delays caused by circumstances beyond our reasonable control.
Damaged or Incorrect Deliveries
If you receive:
- A damaged product
- A defective item
- An incorrect product
Please notify us within 48 hours of delivery with photographs and order details for prompt assistance.
Delivery Acceptance
Customers are advised to inspect products at the time of delivery.
Any visible damage or discrepancy should be reported immediately.
Failed Delivery Attempts
If delivery cannot be completed due to incorrect address information, customer unavailability, or other customer-related reasons, additional delivery charges may apply for re-dispatch.
Contact Information
For shipping and delivery-related inquiries, please contact:
Illumia Electricals
Phone: +91 8595009697
Address: D-15, 1st Floor, Sector-6, Noida, Uttar Pradesh, India
Policy Updates
Illumia Electricals reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Updated policies will be posted on our website.