7 daysto raise a return request after delivery
Original conditionunused, with packaging and invoice
7–14 daysbusiness days to process approved refunds
Replacementfor defective or damaged products
Return & Refund Policy
At Illumia Electricals, customer satisfaction is our priority. This policy outlines the conditions under which returns, replacements and refunds may be requested for products and services provided by us.
Returns
Products may be returned only if:
- The product received is damaged or defective.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The return request is raised within 7 days of delivery.
To be eligible, the product must:
- Be unused and in its original condition.
- Include all original packaging, accessories, manuals and invoices.
- Not show signs of misuse, damage or alteration by the customer.
Non-returnable items
The following items are generally not eligible for return:
- Customized or special-order electrical products.
- Installed or used electrical equipment.
- Products damaged due to improper handling, installation or misuse.
- Products purchased under clearance, sale or promotional offers (unless defective).
Refund policy
Refunds may be approved when:
- The returned product passes our inspection process.
- A replacement product is unavailable.
- The order is canceled before procurement or dispatch.
Once approved, refunds are processed within 7–14 business days through the original payment method.
Replacement policy
Where applicable, defective or damaged products may be replaced instead of refunded.
Replacement requests are subject to product availability.
Service refunds
Electrical installation, maintenance, consultation, inspection and labor charges are generally non-refundable once the service has been delivered.
If a service-related issue occurs, our team will make reasonable efforts to rectify the concern.
Order cancellation
Orders may be canceled before dispatch or material procurement.
If materials have already been purchased or work has commenced, applicable charges may be deducted from the refund amount.
Return process
To request a return, replacement or refund:
1
Contact our support team.
2
Provide your invoice / order details.
3
Share photographs of damaged or defective products (if applicable).
4
Our team will review the request and provide further instructions.
Contact us
For any return, replacement or refund-related queries, please contact:
Illumia Electricals
D-15, 1st Floor, Sector-6, Noida, Uttar Pradesh, India
Policy updates
Illumia Electricals reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be published on this page.