Return Policy

At Illumia Electricals, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested for products and services provided by us.

Returns

Products supplied by Illumia Electricals may be eligible for return only under the following conditions:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The return request is raised within 7 days of delivery.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and invoices.
• Not show signs of misuse, damage, or alteration by the customer.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or special-order electrical products.
• Installed or used electrical equipment.
• Products damaged due to improper handling, installation, or misuse.
• Products purchased under clearance, sale, or promotional offers (unless defective).

Refund Policy

Refunds may be approved in the following cases:

• The returned product passes our inspection process.
• A replacement product is unavailable.
• The order is canceled before procurement or dispatch.

Once approved, refunds will be processed within 7–14 business days through the original payment method.

Replacement Policy

Where applicable, defective or damaged products may be replaced instead of refunded.

Replacement requests are subject to product availability.

Service Refunds

Electrical installation, maintenance, consultation, inspection, and labor charges are generally non-refundable once the service has been delivered.

If a service-related issue occurs, our team will make reasonable efforts to rectify the concern.

Order Cancellation

Orders may be canceled before dispatch or material procurement.

If materials have already been purchased or work has commenced, applicable charges may be deducted from the refund amount.

Return Process

To request a return, replacement, or refund:

1. Contact our support team.
2. Provide your invoice/order details.
3. Share photographs of damaged or defective products (if applicable).
4. Our team will review the request and provide further instructions.

Contact Us

For any return, replacement, or refund-related queries, please contact:

Illumia Electricals
Phone: +91 8595009697
Address: D-15, 1st Floor, Sector-6, Noida, Uttar Pradesh, India

Policy Updates

Illumiael Electricals reserves the right to modify this Return & Refund Policy at any time without prior notice. Any updates will be published on this page.